Home / Returns & Exchanges

The Alumbra Guarantee

Not happy? Return it! It's as simple as that!  We want you to be just as happy with your Alumbra products as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund or exchange in the first 30 days from the delivery date. All that we ask is for you to return the item in it's original packaging along with your invoice or receipt.

Please note, only items purchased on www.alumbralashes.com will be accepted.

STEP 1

Submit a return request. Please allow our concierge team up to 48 hours to approve this request. You will receive return information via email once this step has been completed. 

STEP 2

A $6 processing fee applies for all international returns. All exchanges will be handled on a case-by-case basis. Please note the return shipping cost will not be covered by Alumbra Lashes

STEP 3

Please allow 1-2 business days once Alumbra Lashes has received the returned package to process your return or exchange. Once we have completed the return you will receive an email confirming both the return and refund have been completed. Please note, all refunds are applied to the original method of payment.

QUALIFICATIONS

  • Returns must be shipped out within 30 days of your package being delivered.
  • The items must be mailed back in its original packaging along with invoice or receipt.
  • Exchanges will be processed for items of equal or lesser value. 
  • FINAL SALE: Any product marked as 'final sale' is final and cannot be returned or exchanged.